Companies that want to be proactive in supporting their IT System choose the ICS Managed Service support model. With advanced monitoring software and communication, this premium support model actively monitors the network, server and workstations 24×7 for real time situational awareness/ health of the system, allowing the customer to focus on their business. In addition, this model proactively protects from ransomware and malware attacks with a three layer approach web- filtering, real time protection, and cloud based backup. Many ICS customers have seen the value of this support model and made it the basis for supporting their system. This support model puts an emphasis on getting ahead of potential problems thus controlling cost and keeping the system available to all users.