ICS has done very well service the State and Local Government Sector. With one large County government customer (15 year relationship) and one State government customer (12 year relationship) ICS has proven it can deliver and operate in this sector of government.
With all government business and especially with Information Technology, providers must operate at a high level, to include security, data protection, asset accountability and documentation. ICS has had tremendous success with all and continues to deliver Technology services to these customers.
ICS starts with government requirements and customizes a solution that will meet those requirements for execution.
Communication and documentation are essential in supporting the State and Local Government sector; reports, compliance, plan of actions and milestones go a long way in meeting requirements which are paid for by taxpayers and create contractor accountability, which ICS takes pride in delivering.
ICS focuses on Return on Investment (ROI) when providing large scale IT Asset Management. ICS methodology for support is to keep an IT asset operating at full capacity for its entire lifecycle to maximize the initial investment of the customer. This execution stems from ICS’s own internally developed support methodology.
ICS has perfected this methodology and by doing so created tremendous monetary savings to the customer estimated in the one million dollar range over the last 15 years based on the post award pricing analysis of competing vendors.
- 24X7 hardware maintenance on IT assets
- manufacturer warranty support
- out of warranty support
- repair part sourcing
- Level 1, 2 and 3 helpdesk support
- Service Level Agreements
- Supply Chain Management
- Just -in-time Inventory Practice
- Repair and Trend Analysis
- Shipping/Receiving RMA Processes
- Emergency Response Protocol